In the pest control industry typically; field workers are called to visit customers for various reasons and at various times: Routine Visits, Callouts, Follow Ups, etc. Mobile workers are required to complete paperwork after every visit giving details of findings, materials used, follow-up requirements and so on... imagine just a couple of problems for the technician:

• The amount of time that this takes
• The difficulty in remembering details of every visit, and the equipment/products used in a day if paperwork is completed after the event

Imagine the main problems for office workers recording and dealing with information from technicians:

• Planning is difficult if information is received irregularly
• Monitoring and reordering of stock is impossible if information is not accurate

Finally, imagine the problems for the company as a whole:

• The amount of non-productive time that field technicians spend filling in paperwork
• The inefficient use of office staff time re-entering technician information
• The amount of storage that’s needed for paperwork

Now imagine the Az-One system in action...

Each field technician is supplied with a wirelessly connected hand-held PDA from which they can ‘beam back’ and receive information to and from base throughout their working. Back at the office, the workload is drastically reduced now that all the information is received electronically

KEY BENEFITS

For the business:

• Contract and job management is seamless - various schedules can be set for multiple contracts
• Job allocation to operatives is simple
• Prioritisation of visits – no ‘urgent’ visit is missed with ‘real-time’ information relayed to operatives.  Reporting also allows for any missed visits to be identified
• Trend analysis – anticipation of problems and planning with customers
• Capture visit information – monitoring points, EFKs and Moth Pots, details of actions taken and treatments used.
• Mobile printing – using Brother mobile printers, wireless printing for customer reports and receipts
• GPS integration

For the customer:

• Secure online visibility of visits
• Dashboard to show problem sites – gives facilities managers an overview of the sites they manage and highlights any problem sites
• Ability to view multiple sites in one place
• The facility to ‘drill down’ to view each site and visit in detail
• Trend analysis reporting

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